Insert Fusion Interviews
Authors can insert native Fusion Interviews into a knowledge article.
Provides interactive guidance to agents or end users.
Authoring of interviews and articles are both directly within Fusion.
Enables business experts to quickly and independently create troubleshooting flows that can be inserted into articles.
Steps to Enable
This feature is only available in Redwood Authoring and the Fusion Interview feature must first be enabled.
Tips And Considerations
In 24A, It will only be possible to view interviews in knowledge articles in My Knowledge with the Redwood Experience for Service.
In 24B, Fusion interviews will be available in Service Center with the Redwood Experience and Help Desk.
Key Resources
How do I get started with Interviews in Fusion Service?
What's New in Fusion Interviews?