Data Lifecycle Policies: Custom policy to purge Chat Transcripts

Some highlights of the feature are

• Action: Purge action is available for Incidents of type Chat Transcripts.
• Ability to choose the retention duration of Chat Transcripts within the Incident. 

Custom policy to purge Chat Transcripts

Business Value:

Lean Active DB: Allows customers to maintain a lean active database by defining purge policies on Chat transcripts.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

The site has to be on 24B version to benefit from this enhancement.