B2C Service Health Metrics

Administrators can now access a set of APIs that return health information for the B2C Service. These new REST APIs can be included in your existing operational dashboards, so that you can observe the status of the CX service.

The first phase of the new Service Health Metrics REST APIs offer insights into the following components...

  • Browser_UI
  • webserver

...including the following data points:

  • totalRequests: Total requests received by Browser_UI or the webserver component
  • totalPercentage: Percentage of requests received for Browser_UI or the webserver from the totalRequests for the site
  • successRequests: Successful request metrics from the total requests received by Browser_UI or the webserver
    • metricData: The metric data for successful requests, including the HTTP Status and the count of totalRequests and its percentage (totalPercentage) in the total successful requests
  • errorRequests: Error requests metrics from the total requests received for Browser_UI or the webserver
  • subServices: SubServices metrics for subServices of the webserver, including connectREST, connect_ws_soap, kf_soap, chat_soap, custom_php and customer_portal

Business Benefit:

Observability: Provides data for the overall health of the CX service, where such data was not previously available

Steps to Enable

A helpful "quick start" guide for Service Health Metrics REST APIs can be found at cx.rightnow.com by searching for "Service Health Metrics"

Tips And Considerations

This feature is a part of the 24B Quarterly release and requires an upgrade to leverage.

Access Requirements

  • B2C Service Administrator