Send existing attachments in messages

Help Desk agents can now send existing attachments in messages by clicking on the copy icon next to the attachment icon under a message.

Image: Copy Existing Attachment to Message

This saves agents time by not having to download existing attachments locally before re-uploading to send in a message.

You don't need to do anything to enable this feature.

Anyone having the ability to upload attachments is granted this ability in the new release.

After this feature is generally available, a video demonstrating this functionality will be found on Oracle Video Hub.

No new permissions are required.