Hide Author's Name from Popular Knowledge Articles

Help Desk Administrators can now configure the My Help page so that employees do not see the author's name when viewing popular articles.

This helps prevent employees from reaching out directly to the person named as the author.

Steps to Enable

Leverage the Visual Builder Studio to expose your applications. To learn more about extending your application using Visual Builder, visit Oracle Help Center > your apps service area of interest > Books > Configuration and Extension.

To remove the author's name from the Knowledge Article Card at the top of the My Help page:

1. Under the Navigator, go to Configuration -> Visual Builder.
2. Navigate to Oracle CX HelpDesk UI Extension App -> helpdesk -> employee > Landing-page.
3. Click on the Variables tab.
4. Click on hideAuthorName.
5. Set the value hideAuthorName to true.
6. Preview to make certain that the change is working as expected.
7. Publish your changes.

Tips And Considerations

Removing the name from the card display does not remove the name from the knowledge article itself.

Key Resources

After this release is generally available, a video of how to configure this feature will be found at Help Desk - Oracle Video Hub. 

Access Requirements

Anyone with access to the Visual Builder Studio development workspace for Help Desk can make this change.