Support for Anchors for Knowledge Article linking in Digital Customer Service

When browsing the Digital Customer Service portal, an end-user will see a related article link in a knowledge article.  When the end-users clicks the link to a related article, they will be immediately directed to the right place in the knowledge article relevant for his search. This is pointing to the anchor that the author has specified in the link. 

This feature is helpful if you have long articles in your knowledge base and your author wants the link to open a particular section in the article they are linking.  This will reduce reading time and make the search more relevant for the end-user. 

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

Your author will need to specify the anchor in his link when creating articles.  The ability to add anchors is part of the Redwood UI Authoring experience.  The DCS reference implementation and components support this feature for V2 APIs.

Key Resources

Please refer to the following Oracle Fusion Service documentation:

• For linking articles and adding an anchor, please refer to the Knowledge Authoring Video Article to Article Linking with Anchors 

• REST API for Knowledge Management with the Redwood User Experience

• How to I enable Digital Customer Service Playbook 

Access Requirements

The Knowledge Author can add anchors in the article which will be visible on the Digital Customer Service portal.