Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date Module Feature Notes
25 OCT 2024 Digital Customer Service

Embedded Service 24D Enhancements

Updated document. Revised feature information.

25 OCT 2024 Digital Customer Service

Support Business Unit in article on Digital Customer Service

Updated document. Delivered new feature in update 24D.

06 SEP 2024     Created initial document.

The table includes a chronological listing of document changes.