Support re-configuration of KPI dashboards
Enable administrators to modify the content and layout of the two KPI dashboards to suit the business requirements of their enterprise.
Administrators can customize the dashboard by adding relevant infolets and removing those that are irrelevant to their business. Additionally, they can rearrange the infolets to prioritize those of higher importance, ensuring they receive more attention. By tailoring the standard KPI dashboards to align with the business practices and preferences of their enterprise, administrators can enhance the adoption and usage of the dashboards by agents and managers.
Steps to Enable
You don't need to do anything to enable this feature.