View AI Generated SR Summarizations in French and Spanish

Service Request summarization generated by AI now supports French and Spanish, in addition to English. The summaries are generated based on a user's preferred language.

SR summaries displayed in French

SR summaries displayed in Spanish

Spanish and French users can now view the AI generated summaries of service requests in their preferred language.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

1. If the user preference is a language other than French or Spanish, the generated summary defaults to English.

2. SR Summarization is not supported for languages other than English, French and Spanish at this time.

3. Gen AI SR Summarization feature is currently available on Limited Availability basis.

Key Resources

Base Feature: Auto-generate SR summaries for improved agent efficiency and manager convenience

Access Requirements

All users who have access to SR Summarization feature should have access to multi-lingual capability as long as their preferred language is supported by this feature.