Grievance Interview template for HR Help Desk

Simplified authoring template specifically for HR Help Desk Grievance cases.

Rich control palette, including branching questions and advice.

Seamless inclusion of Case data to work with existing information.

Enable business experts to quickly and independently create interviews for handling Grievance cases.

Guide agents on how to correctly progress and resolve Grievance Cases.

Reuse existing Case data where available for streamlined interactions.

To enable this feature you need to log a Service Request (SR).

To use this feature, you will need to have already enabled Interviews on your site. You can opt-in to Interviews by submitting a Service Request. See How do I get started with Interviews in Fusion Service?

Interviews authored using the Grievance template can be added to Action Plans.