Help your users submit Cases easily with the Employee-friendly Case Create Page

When your employees need to report a Case, direct them to an easy-to-use Create Case page that was designed just for them..

Screenshot of the Employee-friendly Create Case Page in 25A

Screenshot of the Employee-friendly Create Case Page in 25A

Creating a Case couldn't be easier! The experience to create a Case using the Employee-friendly Case Create page has been streamlined and simplified to allow non-technical users, such as employees or students, to create a Case in just a few sentences and without any training.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

  • Accessing the Employee-Friendly Case Create page is easy: include 'flowName=employee' as a parameter in the URL, like this: https://[your server]/fscmUI/redwood/service/ec/container/case/create?flowName=employee.
  • Like the standard Case Create page, the Employee-Friendly Case Create page accepts parameterized values for many displayed and non-displayed fields: PersonId, PrimaryHouseholdPartyId, PriorityCd, StatusCd, Title, AssigneeResourceId, CaseTypeCd, Description and StripeCd, like this: https://[your server]/fscmUI/redwood/service/ec/container/case/create?flowName=employee&PriorityCd=ORA_SVC_HIGH&Title=EmployeeSubmitted.
  • The only field on the Employee-Friendly Case Create page that requires user input is the Description ('Describe your issue with as much detail as possible') field; all other fields are optional.  In addition, the Case created using the Employee-Friendly Case Create page will assign default values for the following fields: Title, Primary Contact.
  • Administrators can configure the navigation behavior to return the user to the originating page (instead of showing the newly-created case).  This behavior is determined by the 'employeeNavigatePrevious' variable in Case application in Visual Builder.
  • The Employee-Friendly Case Create page can only be used for HR-related stripes: HCM, HR Help Desk, Internal Help Desk.
  • Unlike the standard Case Create page, extensibility options are generally not available with the Employee-Friendly Case Create page.  Extensibility needs should be addressed using the standard Case Create page.

Access Requirements

  • Submitting a Case using the Employee-Friendly Case Create page requires the 'Edit Case' privilege. 
  • If the user does not have the 'View Case' privilege, they will not be shown their newly-created Case (even if the administrator has configured the navigation behavior to show the newly-created Case) and will be returned to their previous webpage/website.