Analyze HR Help Desk Request relationships

Relationships enhance the efficiency of your agents and improve your HR help desk request resolution outcomes. Business driven relationships between Requests or between Cases and Requests can be leveraged to make easy updates. Powerful analytics complement the above functionality. For example, agents and managers would like to know the dependent Requests blocking resolution of a critical Request that they personally own or their team owns. The following are available as part of this feature,

A new subject area, HR Service Request Relationships Real Time, helps you create impactful analyses to understand relationships and dependencies between Requests.

• New subject area, "Help Desk - HR Service Request Relationships Real Time", with out of box metrics to help you create impactful analyses to understand relationships and dependencies between HRHD Requests.
• Pre-built reports for the help desk manager and agent personas to gain insights from day one

Help Desk Request Relationships Summary

Help desk managers and reps can gain a quick visibility into dependencies between HRHD requests that are blocking speedier resolution.

Steps to Enable

Leverage new subject area(s) by adding to existing reports or using in new reports. For details about creating and editing reports, see the Creating and Administering Analytics and Reports book (available from the Oracle Help Center > your apps service area of interest > Books > Administration).

Key Resources

Subject Areas for Transactional Business Intelligence