Search Service: Open Search Configuration for Answers

The feature provides the admins to

  • Ability to provide Search Configuration for the search results of Answer object for Open Search engine.
  • Ability to provided search configurations for Agent searches (Agent Console), and End-user searches (Customer Portal).

Open Search Configuration

Open Search Configuration

Business Value:

Refined results: The Search Configuration allows to provide field level configuration, weightage for Answer object fields.

Steps to Enable

To enable this feature you need to log a Service Request (SR).

Tips And Considerations

The feature requires an upgrade to 25B.