Review Service AI Resolution Agent Related Activities

Provides visibility into the steps taken by the AI Resolution Agent before it arrives at the 'Final Answer'. The steps are displayed a part of the SR activity stream.

Gain transparency into the working of AI agents. Understand the steps taken by AI before arriving at the resolution.

Steps to Enable

Please refer to the Resolution Agent set up document shared with you by Tech Support

Tips And Considerations

The parent Service AI Resolution Agent feature is part of an early adopter program and is made available through a Promotion Code. If you are interested in implementing this feature, please contact Oracle Support and submit a request.

Key Resources

Link to parent feature, released in 24D: https://docs.oracle.com/en/cloud/saas/readiness/service/24d/bsvc24d/24D-b2b-service-wn-f35613.htm

Access Requirements

No new access requirements needed over and above the ones needed for parent feature.