AI-Generate SR summaries in additional languages

You can benefit from AI generated summaries of service requests when the SR language is non-English. In addition to French and Spanish, that were supported in a previous release, the following languages are supported:

• Arabic
• German
• Italian
• Portuguese

Non-English implementations of Fusion Service can enjoy the transformational benefits of generative AI features embedded in the product

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

AI uses the user preferred language as input, in order to generate the summary.