Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date	Module	Feature	Notes
27 AUG  2025	Help Desk Self-Service	Transfer from My Help Oracle Digital Assistant to a Live Chat Agent	Revised feature information.
27 AUG  2025	Help Desk Request Management	Include the Generative AI summary of a Knowledge Article when sharing with the employee	Revised feature information.
25 APR 2025	Visual Builder	IMPORTANT ANNOUNCEMENT: Classic HR Help Desk Deprecation	Delivered new feature in 25B.
25 APR 2025	Help Desk Self-Service	Transfer from My Help Oracle Digital Assistant to a Live Chat Agent	Delivered new feature in 25B.
25 APR 2025	Help Desk Request Management	Include the Generative AI summary of a Knowledge Article when sharing with the employee	Revised feature information.
25 APR 2025	Help Desk Request Management	Generate Resolution Notes when Resolving the Help Desk Request	Revised feature information.
07 MAR 2025			Created initial document.

The table includes a chronological listing of document changes.