Mass update products, categories and user groups

Update products, categories, and user groups across multiple knowledge articles in one job. 

• Save time by performing the same operations on large sets of articles instead of doing it manually. 
• React faster to common events that trigger specific changes to a segment of the knowledge base.
   
  

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

Check out another released 25C feature, View articles with the same product or category, which is just one way of filtering articles for your update job. 

Access Requirements

As with all Mass Update jobs, the author must have the following permissions: 

CSO_CREATE_KNOWLEDGE_MASS_UPDATES to see the Mass Update button on the authoring list page

CSO_ADMINISTER_KNOWLEDGE to perform the following actions on another user's update: reschedule, edit, cancel, resubmit, resume