Analyze Work Orders and SLA Milestones by Service Profiles

Service Profiles are associated with Accounts, typically where there are serviceable assets. A new Service Profile dimension has been added to the following subject areas for creating analyses with key service profile information related to the site, site address and primary contact:

• Service - CRM Service Request Milestones Real Time
• CRM - CRM Work Orders Real Time 

Custom attributes created via App Composer are automatically available for reporting under the Service Profile Extension folder

Visibility into service performance such as incidence and type of issues, the assets in question and efficiencies of resolution at specific sites associated with the profiles, helps managers take pro-active steps to prevent recurrence and possible escalations.

Steps to Enable

Leverage new subject area(s) by adding to existing reports or using in new reports. For details about creating and editing reports, see the Creating and Administering Analytics and Reports book (available from the Oracle Help Center > your apps service area of interest > Books > Administration).

Key Resources

Subject Areas for Transactional Business Intelligence