Chat in Browser UI: Default Setting & On-Demand Enablement for Chat Language Translation

Admins can now choose whether the Chat Language Translation feature is on or off by default for agents. Agents have the flexibility to turn on real-time translation during live chats whenever it’s needed. This gives teams greater control and a smoother multilingual support experience.

25D Chat Language Translation Default Setting Configuration

Business Value:

Admins can control the default translation setting while empowering agents to activate real-time language translation as needed, increasing flexibility, efficiency, and delivering a seamless multilingual customer experience.

Steps to Enable

System Requirements

• An AI Service to provide the language translation functionality
• Engagement Panel v19+ is required for this feature. Please contact Jessica Bradley <[e-mail]> to have your site updated
• External Objects is enabled for your site
• Versioning Service is enabled for your site
• The Chat Language Translation feature is enabled for your site, interface and the related agent profile
• This feature does not require a CX upgrade
• This feature does not require a feature flag
• This feature is available in the BUI OCT I release, available on non-production sites September 19, 2025 and on production sites October 03, 2025

Tips And Considerations

• More information about configuring this feature can be found at cx.rightnow.com by searching for "Requirements to configure Language Translation for Chat" or Answer ID 12842
• Please Note: This feature is not available for Oracle B2C Service sites deployed in Oracle U.S. Government data centers
  • Answer ID 12877: B2C Service capabilities that are not available for U.S. Government sites 

Access Requirements

• Chat Admin
• Chat Agent