Feature Summary

Impact to Existing Processes Definitions

• Larger scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
• Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
• Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
• None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.

Download feature summary table.

Module	Feature	Delivered Enabled	Impact to Existing Processes	Action to Enable
Digital Customer Service	Chat History on DCS Portal	No	None	Setup Required
Digital Customer Service	Embedded Service 25D Enhancements	No	None	Setup Required
Digital Customer Service	Personalized Visual Navigator on DCS Portal	No	None	Setup Required
Omnichannel Framework	Smart Text suggestions for chat based on categories	No	None	Opt In plus Setup