Introducing AI Agent for Sending Sales and Service Notifications

Introducing the new AI-powered Notification Agent for Sales and Service. This agent can be triggered by other AI agents, such as the Escalation Agent, whenever you need the Service Request (SR) owner to receive an email or bell notification about their Service Request (SR) being escalated and requiring prompt attention.  The Notification Agent handles the details for determining how to deliver the notification through the supported notification channels, offering an option for any other AI Agent to gain a user's attention.

The Notification AI Agent provides a convenient way for any AI-centric workflow to raise notifications to end users to enhance the business workflow.

Steps to Enable

The Notification Agent is shipped as a new template in Fusion AI Agent Studio.