Enable Native Integration of Debriefing in Fusion Field Service with Service Logistics

Debriefing direct connectivity with Service Logistics 
With the 25D update, the new version of the Debriefing page streamlines connectivity between Oracle Fusion Field Service and Service Logistics. Debriefing items now update natively within Fusion Service Logistics, eliminating the need for any middleware layer.

A mobile worker updates the Debriefing page with labor, expense, and material details as part of the process. Upon activity completion, these details update directly in Service Logistics. Additionally, Debriefing ensures that any data entered by the mobile worker is saved within the debrief, even if submitted while offline. After the mobile worker is back online, this data automatically updates to Service Logistics.

Option to Share Debriefing Data
After completing data entry, including obtaining the customer signature, a resource can share the debriefing data with another user using any installed application on their device, such as an email or a messaging app. For users using the web browser-based application, there is an option to download the debriefing data as a PDF and share it.

Debriefing Page

Debriefing Page

Business Benefit

Simplify the Debriefing process for Fusion Field Service customers by leveraging Debriefing data directly from Oracle Fusion Field Service and updating the details seamlessly, without requiring any additional middleware or custom logic. This reduces integration complexity and eliminates the need for extra processing layers.

Steps to Enable

  • Make sure you have configured an OAuth Application from the Configuration > Applications > Add Application page with OAuth User Assertion.
  • Make sure you selected this application from within the Debriefing plugin.

Configure page

Configure page

  • There is no additional setup configuration required to work the Debriefing plugin.

Tips And Considerations

  • This updated version of Debriefing improves integration between Oracle Fusion Field Service and Service Logistics. Debrief lines now sync automatically with Fusion Service Logistics, eliminating the need for the Oracle Service Logistics – Oracle Fusion Field Service | Integrate Supply-Chain Data accelerator.

CAUTION: If your setup includes the Service Logistics Debrief integration from the accelerator, make sure to disable it in the Business Accelerator before upgrading to the latest Debriefing plugin.

  • Additionally, you can save the Debrief page as a PDF attached to the activity, capturing all debrief data, including the signature.

Key Resources

Roles and Permissions

The following roles and permissions should be available for the user configured in the application created in Oracle Fusion Field Service.

Endpoint Privileges Roles

crmRestApi/resources/latest/customerWorkOrders

SVC_VIEW_SERVICE_WORK_ORDER_PRIV

ORA_SVC_WO_ADMINISTRATION

crmRestApi/resources/latest/serviceRequests?q=SrId={srId}

SVC_VIEW_SR_PRIV

ORA_SVC_SR_ADMINISTRATOR

fscmRestApi/resources/latest/debriefs

RCL_PORTAL_CREATE_DEBRIEF_TRANSACTIONS_BY_SERVICE_PRIV

ORA_RCL_DEPOT_REPAIR_MANAGER_JOB
ORA_RCL_FIELD_SERVICE_ADMINISTRATOR_JOB
ORA_RCL_FIELD_SERVICE_TECHNICIAN_DUTY

fscmRestApi/resources/latest/itemsV2?q=OrganizationId={orgId};ItemNumber={labor_item_number}

EGP_GET_ITEM_REST_PRIV

ORA_EGP_PRODUCT_MODEL_ADMINISTRATION_DUTY

fscmRestApi/resources/latest/technicianSubinventories?q=PartyId={resourceId};ConditionCode=GOOD;DefaultFlag=true;EnabledFlag=true

RCL_TECH_SUBINVENTORIES_DETAILS_BY_SERVICE_PRIV

ORA_RCL_FIELD_SERVICE_ADMINISTRATOR_JOB
ORA_RCL_FIELD_SERVICE_TECHNICIAN_DUTY

fscmRestApi/resources/latest/stockingLocations/{stockLocationId}

RCL_ACCESS_STOCK_LOC_DETAILS_BY_SERVICE_PRIV

ORA_RCL_FIELD_SERVICE_ADMINISTRATOR_JOB
ORA_RCL_FIELD_SERVICE_TECHNICIAN_DUTY

fscmRestApi/resources/latest/inventoryReservations

INV_MANAGE_INVENTORY_RESERVATION_PWA_PRIV

ORA_INV_MANAGE_INVENTORY_RESERVATION_PWA_DUTY

For Field Service API:

Endpoint Roles & Permissions
rest/ofscCore/v1/activities/{activityId}

core API 

Activity: Read Access

Resource: Read Access

Inventory: Read Access

Metadata API

Resource Type: Read Access
rest/ofscCore/v1/activities/{activityId}/installedInventories
rest/ofscCore/v1/activities/{activityId}/deinstalledInventories
rest/ofscCore/v1/resources/{resourceId}
rest/ofscMetadata/v1/resourceTypes