Chat in Browser UI: Engagement Panel version update

Engagement Panel version 19 is now generally available for all chat agents. With this release, administrators will enjoy a smoother experience, with fewer steps required to implement key features. Plus, agents managing multiple chat sessions will now automatically benefit from the convenient "Compact" viewing option, making multitasking easier than ever.

Business Value:

• Enhance usability efficiency for agents handling chats in the browser user interface
• Make it easier for Admins to implement new chat features

Steps to Enable and Configure

There are no steps to configure this change; the update is automatically applied to sites.

Tips And Considerations

For more details about

• The features available in Engagement Panel version 19, visit Answer ID 12531: Chat Engagement Panel in BUI
• The new "Compact" Chat Panel Viewing Option, visit Answer ID 13057: Requirements to configure Chat Panel Viewing Options in the Browser User Interface

Access Requirements

• Chat Administrator
• Chat Agent