IMPORTANT ANNOUNCEMENT - END OF LIFE NOTICE: Classic Sales and Service Experience in Fusion

Oracle has announced the retirement of the Classic Sales and Service user experience in upcoming Fusion releases. Beginning with the 26D update, the Classic interface will enter deprecation status, followed by full removal in the 27A release. Customers using Classic pages for sales, PRM, or service workflows will need to transition to the Redwood experience before the 27A update to avoid disruption. This notice outlines the timeline, impacted areas, and next steps to support a smooth transition.

For more information, please refer to this link:
https://community.oracle.com/customerconnect/discussion/924837/end-of-life-notice-classic-sales-and-service-experience-in-fusion#latest

The Redwood UI experience offers many benefits in comparison to the Classic UI. Fusion Service in the Redwood Experience provides a modern, easier to use, and more productive user experience and introduces many new features that are not found in Classic Fusion Service, such as embedded AI, guided recommendations, activity stream, UI events framework and many others.

View this event replay to better understand some of the benefits of the Redwood UI for Fusion Service users.  

Steps to Enable and Configure

Please contact your Customer Success Manager or CX Center of Excellence contact for guidance on how to plan for your migration from Classic to Redwood.