Configure Employee Contact List of Values to Return Only the Latest Assignment

Employee Contact searches can return multiple records for the same person when that person has multiple assignments over time. For example, a person might have historical Employee, Contingent Worker, Pending Worker, or Non-Worker assignments.

Administrators can enable the ORA_HELPDESK_CONTACT_CURRENT_ASSIGNMENT profile option to return one assignment record for an employee and exclude historical assignment records from the Employee Contact helpdeskContactsLov in Visual Builder Studio. The current assignment is the latest available assignment for the person; it isn't limited to active assignments only.

Help Desk agents can find the appropriate employee contact more efficiently by reducing duplicate search results. Showing one assignment per person helps agents select a contact when a person has changed employment relationships or assignment types. When the profile option is disabled, the existing behavior remains unchanged and all matching assignment records are returned.

Help Desk agents can find the appropriate employee contact more efficiently by reducing duplicate search results. Showing one assignment per person helps agents select a contact when a person has changed assignment over the years, or moved from a contract position to full time employee.

Steps to enable and configure

Configure the Profile Option

  1. Go to Setup and Maintenance.
  2. Click the Tasks icon.
  3. Click Search.
  4. Search for Manage Administrator Profile Values.
  5. Click the resulting link.
  6. Enter the Profile Option Code ORA_HELPDESK_CONTACT_CURRENT_ASSIGNMENT.
  7. Set the Profile Value to the value that enables the option.
  8. Click Save and Close.
  9. Click Done.

Tips and considerations

  • Use this profile option when employee contact searches should return only one assignment record per person.
  • The latest available assignment can include former employees; the option isn't limited to active assignments.
  • Disabling the option restores the existing behavior and returns all matching assignment records.

Key resources

After this feature is generally available, a video showing how to configure your environment and a demonstration of the functionality will be found on Oracle Video Hub: Fusion Help Desk.

Access requirements

The administrator enabling this option requires access to manage profile options. This feature doesn't identify a separate Help Desk-specific privilege. Use an appropriate delivered role or a custom role that includes the required profile-option management privileges.