One of your ideas has been delivered from your suggestion.Customer Contact Date/Time Visibility on Worklist

Updated Customer Contact Query zones and data passed to the Worklist so that date/time information is now displayed.

This enables displaying essential information, improving user experience and operational efficiency.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

  • The functionality documented here was delivered in version 24B through Maintenance Pack ­­6.19.1 (Bug 37816913).
  • The functionality documented here was delivered in version 24C through Maintenance Pack ­­6.6.0 (Bug 37886548).
  • The functionality documented here was delivered in version 25.4 through Maintenance Pack ­­4.1.0 (Bug 37886547).