Preventing Creation of Premature or Duplicate Refund Adjustments

You can now configure the system to prevent the Write Off Process Monitor (WPM) batch control from inadvertently creating premature or duplicate refund adjustments. Under the Collection, Severance & Write Off feature type, two new feature options allow you to fine-tune this behavior:

• Wait to Process Non-Billable SAs (Y/N): Indicates whether the system should defer processing non-billable service agreements until its account's Credit Review Date.
• Skip SA with non-final FT (Y/N): Indicates whether the system should skip processing non-billable service agreements that still have non-final financial transactions (FTs). 

This allows issuing refunds only when an account is truly eligible, which protects revenue and cuts rework.

Steps to Enable

To enable and configure this feature, refer to the Product Fix Design document for Bug/Patch 37965220.

Tips And Considerations

• The functionality documented here was delivered in version 2.8.0.0.0 through Bug 37559559.
• The functionality documented here was delivered in version 2.9.0.1.1 through Bug 37965216.
• The functionality documented here was delivered in version 25.4.0.0.0 through Bug 37965217.