Support Characteristics as Tags

This feature introduces the concept of using characteristics as way of labeling or tagging an entity. For example, when an Oracle Utilities Customer Cloud Service Customer Contact is created via the Call Summary and Call Tagging services, the record can be associated with a list of tags, stored as characteristics.

Tagging can be thought of as a subclass of characteristics for an entity. A new Characteristic Tag entity type can be used to classify a characteristic as a tag. When a characteristic is being used as a tag its presence is important, not the value. The characteristic type must be of ad hoc value and the value is assumed to be "Y".

Ability to tag entities using designated characteristics may be leveraged for various reporting requirements. 

Steps to Enable

You don't need to do anything to enable this feature.