Accounts and Service Agreements Subject Area for Analysis and Visualization

This update introduces a subject area that equips users to examine account and service agreement information in detail, supporting segmentation by customer class, rate code, and participation in various programs such as pay plans, e-bill, autopay, and budget billing. Users can access insights into communication preferences and coverage, analyze relationships between customers, accounts, and premises, and identify geographic or customer segments for targeted outreach. The enhancement also enables the evaluation of account and service agreement counts, revealing patterns and opportunities across regions and customer types.

This empowers utilities to optimize customer engagement strategies and enhance operational planning through comprehensive visibility into accounts, service agreements, and customer participation in programs.

Steps to Enable and Configure

You don't need to do anything to enable this feature.

Key Resources

• Refer to the Customer Subject Areas section of the Oracle Utilities Data Intelligence Analytics Reference Guide for more information.