Support for External URL Based Attachments

Documents residing in an external system can be made available as attachments using a new External URL business object. When adding an attachment, the user can specify a file name (as before) or a URL to a document in an external system.

In addition, as of Maintenance Pack 4.3.0 (see note below), an attachment can reference an existing object storage file. The attachment needs to be of the 'External URL' type with the URL value populated using the standard internal syntax for referencing an object storage file, for example file-storage://XXXX/..., where XXXX is the file storage extendable lookup value and any additional file path information.

For example, if you define a file storage extendable lookup value of CM-CloudStorage, and you have a bucket defined in Cloud Storage for "documents" that contains a file called "somefile.txt", when configuring the attachment URL, you would enter the following:

file-storage://CM-CloudStorage/attachments/somefile.txt

Refer to online help for more information on file storage extendable lookup configuration.

This feature was updated in Maintenance Pack 4.3.0. This feature update was also made available in version 24C Maintenance Pack 6.8.0.

This allows users to internally reference such attachments as needed to support their business requirements.

Steps to Enable

You don't need to do anything to enable this feature.