One of your ideas has been delivered from your suggestion.Streamlined Customer Contact Commenting

Comment entry in the Customer Contact Sidebar portal zone is now more intuitive. By pressing the Enter key, you can start a new line in the Comments field, instead of that action adding a customer contact.

This reduces accidental saves and improves note quality by enabling clear, multi-line comments without interrupting the contact entry process.

Steps to enable and configure

You don't need to do anything to enable this feature.

Tips and considerations

  • The functionality documented here was delivered in version 25.10 through Maintenance Pack 3­.1.0 (Bug 38571162).
  • The functionality documented here was delivered in version 25.4 through Maintenance Pack 7­.5.0 (Bug 37345208).

Key resources

Refer to the Product Fix Design document for bug/patch 38483712 for more information.