Integration with Fusion CX for Person

When an individual person is created in Oracle Utilities Customer Cloud Service, a corresponding contact is created in Fusion CX.  When a person designated as a business is created in Customer Cloud Service, a corresponding account is created in Fusion CX. Changes to a person in Customer Cloud Service update the corresponding Fusion CX contact or account. Likewise, changes to a Fusion CX contact or account update the corresponding person in Customer Cloud Service.

This can improve productivity and customer experience by keeping person, contact, and account information aligned across Customer Cloud Service and Fusion CX.

Steps to enable and configure

Refer to the Customer Cloud Service integration with Fusion CX Configuration Guide.