One of your ideas has been delivered from your suggestion.View Letters with Read-Only Access to Customer Contacts

From the Customer Contact portal, users with read-only access to customer contacts can now use the Display Letter record action to view letters.

This makes it easier to support and review customer interactions by allowing authorized read-only access users to view letters initiated from customer contacts.

Steps to enable and configure

You don't need to do anything to enable this feature.

Tips and considerations

  • The functionality documented here was delivered in version 25.10 through Maintenance Pack 6­.1.0 (Bug 38831791).
  • The functionality documented here was delivered in version 25.4 through Maintenance Pack 11­.1.0 (Bug 38831790).

Key resources

Refer to the Product Fix Design document for bug/patch 38660327 for more information.