One of your ideas has been delivered from your suggestion.Case Premise Address Search Improvement

When adding a case from the account context menu, Premise Address Search now allows you to find and select standalone premises that are currently not linked to an account. Search results are based on CIS Division and the Premise/SP Search settings configured on Installation Options.

This streamlines case creation by returning more complete, actionable search results, reducing workarounds when a premise is not yet associated to an account.

Steps to enable and configure

You don't need to do anything to enable this feature.

Tips and considerations

  • The functionality documented here was delivered in version 25.10 through Maintenance Pack 5­.1.0 (Bug 38746273).
  • The functionality documented here was delivered in version 25.4 through Maintenance Pack 9.3.1 (Bug 38661392).

Key resources

Refer to the Product Fix Design document for bug/patch 38695581 for more information.