Unified Search Improvements - Easily Identify Active Service Accounts at a Location

The search results from a unified search, when an address filter is applied, now displays customer accounts at a location with active service agreements first, followed by accounts with inactive service agreements. The application populates the area below the toolbar search box with search results matching your criteria. A service agreement is considered active if it has an "Active" or "Pending Stop" status.

This reduces call handling times and makes is more efficient to handle common account queries.

Steps to Enable

You don't need to do anything to enable this feature.

Key Resources

• Refer to the "Using Unified Search" section of the Business User Guide for more information.