Initiating Digital Communications for Recipients Without an Account
You can now create template-based notifications that can be sent to individuals or businesses a without related account.This is useful, for example, for sending digital confirmations associated with requests for new service or outages in public locations.
Note that these template-based notifications only apply to the following application-owned business objects:
- Template-Based Parent Push Notification Type (C1-NotifTypeTmplParentPush)
- Template-Based Individual Push Notification Type (C1-NotifTypeTmplIndividualPush)
- Template-Based Subscription Notification Type (C1-NotifTypeTmplSubscription)
This provides more flexibility to whom digital communication can be sent.
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
The following plug-in spots still require an account ID:
- Suppression Criteria for notification types based on the Template-Based Parent Push Notification Type (C1-NotifTypeTmplParentPush) or Template-Based Subscription Notification Type (C1-NotifTypeTmplSubscription) business object.
- Override Delivery Info for notification types based on the Template-Based Individual Push Notification Type (C1-NotifTypeTmplIndividualPush) or Template-Based Subscription Notification Type (C1-NotifTypeTmplSubscription) business object.
Key Resources
- Refer to the Setting Up Notification Preference Options section of the Administrative User Guide for more information.