Initiating Digital Communications for Recipients Without an Account

You can now create template-based notifications that can be sent to individuals or businesses a without related account.This is useful, for example, for sending digital confirmations associated with requests for new service or outages in public locations.

Note that these template-based notifications only apply to the following application-owned business objects:

• Template-Based Parent Push Notification Type (C1-NotifTypeTmplParentPush)
• Template-Based Individual Push Notification Type (C1-NotifTypeTmplIndividualPush)
• Template-Based Subscription Notification Type (C1-NotifTypeTmplSubscription)

This provides more flexibility to whom digital communication can be sent.

Steps to Enable

You don't need to do anything to enable this feature.

Tips And Considerations

The following plug-in spots still require an account ID:

• Suppression Criteria for notification types based on the Template-Based Parent Push Notification Type (C1-NotifTypeTmplParentPush) or Template-Based Subscription Notification Type (C1-NotifTypeTmplSubscription) business object.

• Override Delivery Info for notification types based on the Template-Based Individual Push Notification Type (C1-NotifTypeTmplIndividualPush) or Template-Based Subscription Notification Type (C1-NotifTypeTmplSubscription) business object.

Key Resources

• Refer to the Setting Up Notification Preference Options section of the Administrative User Guide for more information.