Related Opower Configuration Tool Updates

The Affordability Cloud services are available through Digital Self-Service-Transactions. The Oracle Utilities Opower Affordability Cloud Services provide low-income and medium-income utility customers with information about the financial assistance programs available from their utility. Available cloud services include:

  • Affordability Identification and Analytics Cloud Service: Affordability Identification and Analytics is a process for identifying limited income customers for utilities. The process involves a combination of data and metrics to categorize customers according to their relative financial vulnerability. This information can then be used to segment customer experiences and send targeted communications to limited-income customers about available financial assistance programs.
  • Affordability Proactive Alerts Cloud Service: Affordability Proactive Alerts are email communications that educate customers about financial or energy assistance programs available from their utility. The alerts can be sent to customers who are likely to have trouble paying their utility bills, or to customers who are already behind on their bills. The alerts include details about which programs customers are eligible for, and behavioral messaging that encourages them to enroll. The alerts can also direct customers to a central web resource, Savings Hub. The goals of the alerts are to make customers aware of the financial assistance opportunities available, and enable them to enroll as efficiently as possible.
  • Affordability Savings Hub Cloud Service: Savings Hub helps customers understand and apply for financial assistance programs at their utility. Savings Hub is a visual, interactive tool that prompts customers to answer simple questions about their home and finances. A customer's responses to the questions are then used to create a personalized list of available energy efficiency and financial assistance programs that can help them reduce and pay their utility bills. Savings Hub features can be embedded as widgets on a utility's website or offered as a stand-alone website that is linked to a utility's website.

These services help customers identify which programs they qualify for, so they can enroll in a program that is best suited to their financial situation.

Steps to Enable

Contact your Service Delivery Manager and open a Service Request to coordinate configuration of the module.

To open a Service Request:

  1. Go to My Oracle Support (https://support.oracle.com). Click Cloud Support and log in.
  2. Click the Create Service Request button and follow the prompts to complete the Service Request.

Tips And Considerations

This feature requires an Oracle Utilities Opower Cloud Service license.

Key Resources