Pass Backlog Group Information to an External System

You can now configure your application to pass the backlog group information of a work activity to an external system. Previously, work activity was assigned to an admin bucket on the external system based on the activity's service area. In some cases, the admin bucket was more similar to the activity's backlog group than the service area that was most likely defined geographically.

This provides external systems with the flexibility to configure where to assign the backlog group information.

Steps to Enable

You don't need to do anything to enable this feature.