Premise-related Insight Types

These insight types allow you to surface contextual insights for a customer in Oracle Customer Experience for Utilities:

• Premise Severance Activity (C1-PREM-SEV): Provides a high level insight as to whether active severance activity exists for the premise and whether it involves a disconnected service for non-payment.

• Premise Disconnect Service Information (C1-PREM-SVC): Provides a high level insight as to whether service is disconnected or device is turned off for a premise.

• Premise Past Due Information (C1-PREM-PASTDUE): Provides a high level insight into the oldest past due debt for any of the premise's active accounts.

This elevates customer service interactions through additional customer information in the most appropriate screens.

Steps to Enable

To enable this feature, refer to the Insight Groups section in the Administrative Guide Guide.

Key Resources

• Refer to the Contextual Insights section in the Administrative User Guide for more information.