Additional and Updated REST APIs

These updated REST API Inbound Web Services expose various customer-related entities and allow you to retrieve associated data:

Billing Context (C1-Billing Context): Includes a list of service types associated with an account through the Get Person Accounts operation.
Customer Activity History (C1-CustomerActivityHistory)
- Retrieves specific types of historical customer activity records and navigation details for activity types including customer contacts, bills, payments, field activities, service orders, and service tasks with a Get Customer Activity History operation.
- It is now possible to exclude activity types through configuration of a new Activity History Configuration master configuration.
Premise Activity History (C1-PremiseActivityHistory)
- Retrieves historical premise activity records and navigation details for activity types including cases, field activities, service orders, customer contacts, and severance or cut processes through an optional offset input to support pagination.
- Responses that include time sensitive data now include an additional element to reference the corresponding time zone name.

You can use these REST inbound web services to decrease project costs and timelines.

Refer to the Oracle Utilities API documentation.

Implementations must purchase the appropriate subscriptions or license options to use the Inbound Web Services.