Support for Oracle Cloud Infrastructure Email Delivery Service

In previous releases, cloud implementations could only send emails via the shared email server, which was limited to sending emails to subscribed tenants. It meant that the system could only send emails internally with limited functionality.

In this release, you can subscribe to the Oracle Cloud Infrastructure email delivery service. This allows you to route emails to recipients outside the cloud, for example to your customers, for any functionality that uses the F1-EmailService business service.

With this support, implementations can send emails to recipients outside of the cloud, for example to their customers.

Steps to Enable

To enable this feature, complete these steps:

1. Subscribe to the Oracle Cloud Infrastructure (OCI) email delivery service. Refer to the SMTP Integration section of the Cloud Services Implementation Guide for more information.
2. The system supplies an Email Sender out of the box: EMAIL_SENDER. This sender is provided with the configuration for the shared email service. You can update this sender to configure the SMTP host name, user name, password and "from address" for your OCI email service. You can alternatively define a different email sender and leave the base provided sender as is. If you do this, you should update the Message Options to refer to your new sender as the default email sender.

Tips And Considerations

Note that previously, if changes were made to the EMAIL_SENDER message sender, they would be overridden the next time you upgraded. That's because the system only supported the delivered configuration for sending emails.  Going forward, the configuration for EMAIL_SENDER will never be overridden. If you change the context configuration to point to your Oracle Cloud Infrastructure email service, that information is retained on an upgrade.