Reassign an Incident

Only an owner of an incident can reassign it to a new selection of investigators.

That's because a user must be an owner or editor of an incident to have the authorization to edit its record (reset its status). Only an incident owner can modify the selection of users who serve as owners and editors. To do this, the owner would select the Security Assignments option in the record of the incident, and make changes.

However, either an owner or an editor of an incident can modify its Result Investigator setting, which determines whether all eligible investigators receive worklist notifications of the incident, or whether only one does, and if the latter, which one.