Close an Issue

You can close an issue when it's resolved. That would be when all remediation plans selected for the issue are complete. (If an issue applies to more than one object record, you'd select one remediation plan for each object.)

You can, however, close an unresolved issue at any point in the process. You may, for example, determine early on that the issue is invalid, or at any point that it can't be resolved, and so close it.

To close an issue, do either of the following:

• Select the Issues tab in the Issues work area. In the Issues page, select the row for the issue you want to close. Select the Close Issue button.

• Open the record of the issue you want to close, either from the Issues page or from the Issues tab of the object the issue is raised against. Then select Actions > Close Issue.

In either case, a Close Issue dialog opens:

1. Select a reason for closing the issue in a Specify Reason for Action list.

2. Optionally add a comment that supports the action you selected.

3. Click OK.

Once you close an issue, you can no longer edit it.