16Quotes

This chapter contains the following:

Overview of Using Quotes

Create quotes and orders from an opportunity as part of a deal or directly from an account using the automated opportunity-to-quote-to-order process. The quotes and orders feature lets you:

  • Create professional proposal documents.

  • Share quotes and collaborate with customers to close the deal.

  • View quote summary information and drill down into quotes to view details.

  • Create valid product configurations in the integrated quoting application.

  • Perform automated pricing calculations.

  • Specify pricing and discounts.

  • Streamline approval processes.

Create Quotes

While working on an opportunity or account, you can create, update, duplicate, and version quotes. You can add and remove products and change pricing. When you're satisfied with a quote, you can save it and then mark that quote as active. When you create, edit, or version a quote, you navigate to the integrated quoting application, Oracle Configure, Price and Quote (Oracle CPQ). The application carries the opportunity ID and account ID into Oracle CPQ, and when you save the quote, Oracle CPQ creates the new quote. When you return to the sales application, the newly created quote displays there, associated with the opportunity or account it relates to.

Access Quotes

In the Sales work area, you access quotes by:

  • Searching for quotes using the global search.

  • Navigating to the Quotes and Orders landing page within the Sales work area. (Note: The Quotes and Orders page displays only opportunity-related quotes.)

  • Viewing and updating quotes from within an opportunity or an account.

For the quotes you have access to, the details include quote number, quote amount, status, and proposal document.

You can find quotes on these UIs in CX Sales:

  • In an opportunity, on the Quotes and Orders tab that displays only opportunity-based quotes.

  • In an account, on the Quotes and Orders tab that displays only account-based quotes.

  • At the top level on the Quotes and Orders page, that displays only opportunity-based quotes.

Synchronized Opportunity Products and Status

The application automatically synchronizes opportunity products and associated revenue in the quote lines. Marking a quote as active enables the automatic synchronization of the quote lines with the opportunity revenue lines that were the source of that quote.

For more information on using Oracle CPQ see the Oracle CPQ Help Center, linked in this topic.

Get Started with Quotes and Orders

Create quotes from an opportunity as part of a deal or directly from an account. From the Quotes and Orders landing page, get summary information like opportunity, account, and amount.

Get quick access to the quotes you need using the global search. For example, search on number, order total, status, and so on. Or, create your own personal lists. Let's say you want to list all quotes where an order has been submitted or quotes with amounts greater than $1 million. You simply enter the criteria in the search, and then save the search to access over and over.

From the landing page, drill into quote details. Modify quotes in real-time in the quoting application, Oracle CPQ. For example, in your servers quote, update the quantity, and the application immediately updates the relevant sales figures. In the quoting application, update the opportunity to sync your changes back to the sales application and then return to the sales application for further work.

To see your quotes in opportunities, from the Opportunities landing page, click on an opportunity and then click the Quotes and Orders tab. From here, create new quotes and new versions, edit quotes, or duplicate quotes.

Create and Update a Quote for an Opportunity

You can create, view, and share quote information from the opportunities UI through integration with Oracle Configure, Price, and Quote (Oracle CPQ).

With quotes, you can:

  • Create professional proposal documents including current product and pricing information within an existing opportunity.

  • Create multiple quotes and orders for an opportunity, including multiple versions for the same quote.

    Note: Only one quote can be active for an opportunity.

When you create or update a quote or sales order in the Oracle CPQ quoting application, the associated opportunity, if active, must be updated in your sales application with the same changes.

Note: Updates include additions, deletions, and updates to product (revenue) lines on the opportunity.

Other updates, such as issuing the quote to a customer and submitting it as a sales order, are performed only within Oracle CPQ.

Create a Quote from an Opportunity

When you create a quote from an opportunity in your sales application, Oracle CPQ automatically starts. The opportunity ID and account ID are copied to Oracle CPQ, and when you save the quote, Oracle CPQ creates the new quote. When you return to the sales application, the newly created quote is available for you and is associated with the opportunity or account it relates to.

Here's how to create a quote from an opportunity:

  1. From the springboard or Navigator, click Sales > Quotes and Orders.

  2. From the Quotes and Orders landing page, edit an opportunity.

  3. From the Edit Opportunity page, click the Quotes and Orders tab.

  4. Click Create Quote, and the application automatically signs you in to Oracle CPQ.

  5. In Oracle CPQ, start creating the quote by clicking Add Line Item.

  6. Enter the remaining quote information.

    See the online help for Oracle CPQ for information about adding line items to your quote.

  7. When done, click the Update Opportunity tab to synchronize your changes back to your sales application.

  8. Click Return to CX Sales.

Update Opportunity Products and Status

You can automatically synchronize opportunity products and associated revenue with quote lines. If you're satisfied with a quote, save it, and then mark that quote as active. Setting a quote as active enables the synchronization of the quote line items with the opportunity revenue lines.

Here's how to update a quote from an opportunity:

  1. From the springboard or Navigator, click Sales > Quotes and Orders.

  2. From the Quotes and Orders List page, select an opportunity.

  3. From the Edit Opportunity page, click the Quotes and Orders tab.

  4. Locate the quote you want and click Edit from the Actions menu. You're signed in to Oracle CPQ.

  5. In Oracle CPQ, update the quote.

  6. Click the Update Opportunity tab to synchronize your changes back to your sales application.

  7. Click Return to CX Sales.

For more information about using Oracle CPQ, see the Oracle CPQ Help Center, linked in this topic.

Create and Update a Quote for an Account

While working on an account, you can create, update, duplicate, and version associated quotes to reflect the product and pricing configuration.

Here's how to create a quote from an account:

  1. From the springboard or Navigator, click Sales > Accounts > Quotes and Orders.

  2. From the Quotes and Orders landing page, select an account.

  3. In the Edit Accounts page, click the Quotes and Orders tab.

  4. Click Create Quote, and the application automatically signs you into Oracle Configure, Price and Quote (Oracle CPQ).

  5. Click Add Line Item and start creating the quote

  6. Enter the remaining quote information.

    See the Help Center for Oracle CPQ for information about adding line items for your quote.

  7. When done, click the Update Account tab to synchronize the changes.

  8. Return to your sales application.

How is the number of open quotes on the Quotes and Orders summary box calculated?

The Open Quotes and Orders summary box on the Account Overview page shows the number of all active open quotes associated with opportunities. If there are multiple versions for the same quote, then the last version of the quote that the application synchronizes is calculated as an open quote.