What happens if there's an issue when your offline updates synchronize with the CX Sales web app?

You can find a list of records that have synchronization issues by tapping the synchronization banner at the top of the app.

Once the issues have been resolved, you can sync the records manually by tapping the more icon and then the Retry Sync For All button.

Note: If Oracle CX Sales Mobile detects a data conflict between CX Sales Mobile and the CX Sales web application, then the updates you have made in CX Sales Mobile override the updates made in the Oracle CX Sales web app.