Manage Business Events

Oracle CX Sales and Fusion Service supports importing bulk data for faster and efficient migration of data from other systems. You can import and manage data through the application, or by using web services, such as REST APIs. However, when you perform create, update, or delete operations, it triggers out-of-the-box business events, designed to work with the adapter in Integration Cloud Service. These business events trigger every time a create, update, or delete operation is performed.

To improve performance, you can suppress these business events by setting the profile option ZCA_PUBLIC_BUSINESS_EVENTS. The default value of this profile option is set to Y, indicating that all business events are enabled and triggered, for the create, update, and delete operations. You can use the Setup and Maintenance work area in the application to review or update the profile option. This is a user-specific setting, and remains active only for the current user.

You might need to run some business processes when you create a record. These processes aren't automatically run when you create a record through REST API. It's recommended that you schedule such processes to run daily. This would ensure that the business processes are run all records created through REST APIs.

The profile option suppresses all business events that are triggered automatically. Some of the objects that support the profile option are:

• Accounts
• Activities
• Activity Notes
• Assets
• Business Plans
• Business Plan Notes
• Contacts
• Contracts
• Deal Registrations
• Deal Notes
• Leads
• Lead Notes
• Opportunities
• Opportunity Notes
• Partners
• Partner Contacts
• Partner Notes
• Service Requests
• Service Request Messages

Note:

For more information on other profile options, see Suppressing Business Events for the Objects in About Import Management.

Setting the profile option

Complete the following steps to set the administrator profile option:

1. Navigate to Setup and Maintenance.
2. Enter Manage Administrator Profile Values in the task search box.

   Note:

   You must be logged in as an Administrator in order to access this task.
3. Click Search.
4. Navigate to Manage Administrator Profile Values task. The Manage Administrator Profile Values page appears.
5. Enter ZCA_PUBLIC_BUSINESS_EVENTS as the Profile Option Code on the Manage Administrator Profile Values page.
6. Click Search. The Manage Administrator Profile Values page with the specified profile option appears. By default, the profile option is set to Y. You can set this value to N to disable the profile option.
7. Click Save and Close.

This will suppress the business events that are triggered during bulk operations. You can set the profile option back to Y to activate the business events.