REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience

HR Helpdesk Requests (ADF) REST Endpoints

HR Helpdesk Service Requests/HR Helpdesk Requests (ADF)

The operations from the HR Helpdesk Service Requests/HR Helpdesk Requests (ADF) category.

Copy service request attachments to messages: Method: post
Path: /crmRestApi/resources/11.13.18.05/hrHelpDeskRequests/action/copyAttachmentsToMessage
copyAttachmentsToDocumentRecord: Method: post
Path: /crmRestApi/resources/11.13.18.05/hrHelpDeskRequests/action/copyAttachmentsToDocumentRecord
Create a service request: Method: post
Path: /crmRestApi/resources/11.13.18.05/hrHelpDeskRequests
Create an attachment for an HR help desk request: Method: post
Path: /crmRestApi/resources/11.13.18.05/hrHelpDeskRequests/action/copySRAttachments
Delete a service request: Method: delete
Path: /crmRestApi/resources/11.13.18.05/hrHelpDeskRequests/{SrId}
Get a service request: Method: get
Path: /crmRestApi/resources/11.13.18.05/hrHelpDeskRequests/{SrId}
Get all service requests: Method: get
Path: /crmRestApi/resources/11.13.18.05/hrHelpDeskRequests
Get service request milestone diagnostics: Method: post
Path: /crmRestApi/resources/11.13.18.05/hrHelpDeskRequests/{SrId}/action/processSrMilestones
Refresh service request milestones: Method: post
Path: /crmRestApi/resources/11.13.18.05/hrHelpDeskRequests/{SrId}/action/getSrMilestoneDiagnostics
Run queue assignment: Method: post
Path: /crmRestApi/resources/11.13.18.05/hrHelpDeskRequests/action/runQueueAssignment
Send an email to SR message recipients: Method: post
Path: /crmRestApi/resources/11.13.18.05/hrHelpDeskRequests/{SrId}/action/sendEmailForSrMessage
Update a service request: Method: patch
Path: /crmRestApi/resources/11.13.18.05/hrHelpDeskRequests/{SrId}