Service Request Message Communications REST Endpoints

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HR Helpdesk Service Requests/Messages/Service Request Message Communications

The channel communications resource is used to view, create, update, and delete a channel communication. It's information about the communication between support agents and workers. For example, the type of information recorded about communications include message identifiers, contact identifiers, and contact point identifiers.

Create a channel communication record for an SR message

Method: post

Path: /crmRestApi/resources/11.13.18.05/hrHelpDeskRequests/{SrId}/child/messages/{MessageId}/child/channelCommunication

Delete a channel communication record for an SR message

Method: delete

Path: /crmRestApi/resources/11.13.18.05/hrHelpDeskRequests/{SrId}/child/messages/{MessageId}/child/channelCommunication/{ViaId}

Get a channel communication record for an SR message

Method: get

Path: /crmRestApi/resources/11.13.18.05/hrHelpDeskRequests/{SrId}/child/messages/{MessageId}/child/channelCommunication/{ViaId}

Get all channel communication records for an SR message

Method: get

Path: /crmRestApi/resources/11.13.18.05/hrHelpDeskRequests/{SrId}/child/messages/{MessageId}/child/channelCommunication

Update a channel communication record for an SR message

Method: patch

Path: /crmRestApi/resources/11.13.18.05/hrHelpDeskRequests/{SrId}/child/messages/{MessageId}/child/channelCommunication/{ViaId}