Omnichannel Events REST Endpoints

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Omnichannel Events

The omnichannel events resource is used to view and update omnichannel events. It tracks the events that happens while a business object is routed to an agent for assignment.

Get all omnichannel events

Method: get

Path: /crmRestApi/resources/11.13.18.05/omniChannelEvents

Get an omnichannel event

Method: get

Path: /crmRestApi/resources/11.13.18.05/omniChannelEvents/{EventId}