Omnichannel Presence and Availability REST Endpoints

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Task Path Method

Omnichannel Presence and Availability

The omnichannel presence and availability resource is used to view and update an omnichannel presence and availability for new work assignments.

Get all omnichannel presence

Method: get

Path: /crmRestApi/resources/11.13.18.05/resourcePresences

Get an omnichannel presence

Method: get

Path: /crmRestApi/resources/11.13.18.05/resourcePresences/{ResourcePartyId}

Mark the resource as active

Method: post

Path: /crmRestApi/resources/11.13.18.05/resourcePresences/{ResourcePartyId}/action/keepAlive

Update an omnichannel presence

Method: patch

Path: /crmRestApi/resources/11.13.18.05/resourcePresences/{ResourcePartyId}